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Case Study — Lead Generation & DM Automation

4,400 pre-qualified DM conversations at $13 each -- booked into clarity calls

ClientFlow Shala / Summer Huntington
IndustryOnline Coaching & Wellness
PeriodMid-2024 to Mid-2025
Avg. cost per convo$13.27
4,409
DM conversations
$13.27
Cost per conversation
$4.91
Best cost per convo
680K+
People reached

The gateway to a $6,000 program is a conversation

Summer Huntington is the founder of Flow Shala -- an internationally recognized movement educator whose high-ticket programs, including a $6,000 mastermind and a $2,000 coaching accelerator, aren't sold from a checkout page. They're sold through conversations. Specifically, Instagram DM conversations that qualify a lead, build trust, and move them to a booked clarity call.

The challenge was generating those conversations at scale -- reaching cold audiences on Instagram, prompting them to start a DM, and then handling the qualification and booking process efficiently enough that Summer's team wasn't buried in manual follow-up.

Volume without a system just creates noise

Getting people to DM is only half the job. Without a structured qualification process, a high volume of DM conversations becomes unmanageable -- leads go cold, follow-ups slip, and the team ends up spending time on people who were never a fit. The system had to do the qualifying, not just the reaching.

"A DM conversation that ends with a booked clarity call is worth $2,000-$6,000 in potential revenue. At $13.27 each, the math works -- but only if the conversations are pre-qualified before they reach a human."

Ads that trigger DMs. Automation that qualifies them. Humans that close.

We built and managed Instagram DM campaigns designed specifically to trigger conversations via keyword CTAs -- "DM 'OFFERS'", comment a word, or reply to a Story. Every triggered DM entered a structured automated flow that qualified the lead before Summer or her team ever got involved.

The DM qualification and booking sequence
1
Keyword trigger Ad or post CTA prompts a keyword DM (e.g., "DM 'OFFERS'"). Immediate auto-reply fires, acknowledging the message and opening the conversation.
2
Quick qualification 1-3 conversational questions assess current situation, goal, and timeline. Pre-filled response templates keep friction low and make it easy for leads to reply.
"Great -- quick Q: what's your #1 goal with your yoga business right now?"
3
Value framing Once intent is confirmed, the clarity call is framed as a helpful next step -- what it is, what the lead gets, how long it takes. Social proof and limited availability are introduced when relevant.
"Thanks -- that sounds like we should do a 20-minute clarity call so I can suggest specific next steps. Want the booking link?"
4
Booking CTA A direct calendar link is sent, or fixed appointment slots are offered in-message to reduce decision friction.
"I've got a few spots Thursday/Friday -- I'll send the calendar link so you can pick what works."
5
Confirmation + live handoff Booked leads receive an automated confirmation with time, prep details, and a reminder. Higher-intent leads are escalated to a team member for a personal message to confirm and finalize.
Didn't book yet
Short DM + email nurture sequence: free resource, testimonial, follow-up prompt, then re-open the booking CTA
Booked the call
Confirmation sent · prep info shared · team member confirms live · clarity call → high-ticket application

Alongside the DM campaigns, Instagram Story and Reel boost campaigns ran to grow follower count and keep Summer's content in front of warm audiences -- feeding the DM pipeline continuously.

4,409 qualified conversations. $13.27 each. 680,000+ people reached.

Across mid-2024 to mid-2025, the campaign system generated 4,409 DM conversations from a reach of over 680,000 people -- at an average cost of $13.27 per conversation. These were not cold outreach DMs. Every conversation was opt-in, keyword-triggered, and entered a qualification sequence before reaching a human.

The best individual campaigns:

Best cost per conversation
$4.91
per DM conversation
Warm audience DM campaign · Jul 2024 · 51 conversations · 4,082 reach · 537% increase vs. prior period
Highest volume campaign
390
conversations at $7.07 each
IG DM playbook + sales · Feb-Apr 2025 · 18,564 people reached
DM Offers campaign · Mar-Jun 2025
249
conversations at $14.53 each
23,553 people reached · sustained volume over 3+ months
Yoga business DM · Jan 2025
79
conversations at $12.20 each
1,200% increase in conversations vs. prior 30 days · 20% reduction in cost per conversation

At $13.27 per conversation -- with a potential $2,000-$6,000 on the other end of each booked call -- the system was built to keep the pipeline full while the qualification flow did the heavy lifting. The ads created the conversations. The automation qualified them. The team closed the ones that mattered.

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